General terms and conditions

Travel insurance

At present we do not provide any kind of insurance cover. Check your insurance covers you for all eventualities especially where winter sports are concerned. If you are intending to go off-piste, take lessons etc make sure your insurance policy covers you for the activities you intend to do. If you do not purchase an adequate insurance cover then you must reimburse us for any costs or charges that we incur as a result.

Planning your holiday

If you hold a commonwealth or non-British passport please check visa regulations with the consulate of the country you will be visiting. It is your responsibility to be in possession etc.


We recommend that you obtain the Department of Health leaflet “Protect Your Health Abroad”.

Safety standards

Safety standards in some countries may not reach the same level of those enjoyed in the UK, although all properties comply with applicable local and/or national health and safety laws, etc. Monitoring and enforcement of such are subject to the regulations of each country. We therefore advise clients to take all reasonable precautions whilst on holiday and, in particular, to familiarise yourself with fire escape routes.

Resort development

If we learn of building works close to your accommodation that may affect the enjoyment of your holiday, we will do our best to advise you prior to your departure. We would urge you to read the resort and hotel descriptions carefully to identify sources of noise which exist or might expect to exist, i.e. roads, bars, discos, etc. However, it is impossible to predict noise created by individuals, machinery or traffic, i.e. temporary noise disturbances.

The skiers code of conduct (FIS) rules

These are important to you as, like a highway code, they make skiing safer for you and others. You have a duty of care towards other users of the slopes and are expected to abide by the FIS rules.

Summary of the F.I.S. code of conduct:

  1. Respect for others
  2. Control of speed and skiing or snowboarding
  3. Choice of route
  4. Overtaking
  5. Entering, starting and moving upwards
  6. Stopping on the piste
  7. Climbing and descending on foot
  8. Respect for signs and markings
  9. Assistance
  10. Identification

Resort activities

We are informed that the activites referred to on the resort pages are available. Further more we consider some of these activities to be hazardous and unless they are organised or booked by us we can take no responsibility in respect of them.

Special attractions

Certain properties we feature have special attractions which are shown in the individual property description. These are accurate at the time of publication but are subject to change and cannot be guaranteed. We will advise you of any significant changes to the advertised attractions as soon as possible.

Travel advice

The Foreign & Commonwealth Office Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC2 Ceefax page 470 onwards, visit the FCO website or call the FCO Travel Advice Unit on 0845 8502829, alternatively, you can contact the ABTA Information Department on 0891 202520 (calls charged at 50p/min).

Booking checklist

To avoid booking amendment charges, please remember to book all the additional items you require when you first confirm your holiday reservation. Please also ensure all personal details are spelt correctly as some operators will make a charge to make amendments.